Title: Transition and Transformation Manager

Location:

Zürich, CH

Date: Apr 2, 2025

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

The Transition and Transformation Manager plays a key role in overseeing and managing the successful transition of services, processes, and technology to drive business transformation. This role requires a deep understanding of transition frameworks, change management principles, and transformation strategies to ensure seamless service migration and optimization. The position is responsible for defining and implementing transition methodologies, ensuring minimal disruption while maximizing efficiency and value for clients.

Your Tasks:

Engage with internal and external stakeholders to ensure a smooth client onboarding, transition, and service delivery go-live.
Manage change and transformation initiatives, driving adoption of new processes, systems, and services throughout the client lifecycle.
Lead transition and transformation projects, working cross-functionally to optimize global operations and enhance efficiency.
Oversee continuous process improvements in near-shore and off-shore delivery centers to drive cost-effectiveness and alignment.
Develop and execute transformation strategies, identifying opportunities for innovation and process enhancements.
Create and manage project plans, ensuring successful completion, seamless handover, and accurate documentation.
Coordinate change management, communications, and training initiatives to support smooth adoption across stakeholders.
Build and maintain strong internal and client relationships, ensuring high-quality service and business alignment.
Support business development, including solution design, service implementation, and sales support.
Lead teams through complex transformations, fostering collaboration, mentoring team members, and driving continuous improvements.
Travel regularly within Europe to meet with clients.

Requirements:

5+ years’ experience in project management and business analysis.
University degree, ideally with certification in project management, Lean Six Sigma (Greenbelt or higher), or TQM.
Strong understanding of source-to-contract and procure-to-pay processes and systems.
Excellent stakeholder management, problem-solving, and analytical skills with attention to detail.
Ability to manage multiple priorities, navigate ambiguity, and drive results under continuous change.
Strong communication skills, adapting to different audiences and business needs.
Proven leadership capabilities in guiding teams through transformation and transition challenges.
Collaborative team player who fosters an open and supportive environment.
High motivation for quality, efficiency, and continuous improvement.

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site