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Title:  Service Delivery Manager - Expert


Zürich, CH

Date:  Sep 22, 2022


Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers – Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune – and is currently servicing more than 20 countries (including Germany, Poland, Hong Kong, China, Japan and Australia).

Chain IQ is growing! In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for you!

Your responsibilities:

  • Project Management, Quality Insurance, Communication and Change Management
  • Engagement project planning, coordination and overall progress monitoring across all active engagements including performance and profitability (internal)
  • Contribute to setting-up project charters including governance and being its gate keepers
  • Support client project progress updates and project reviews as required at Steering Committee, Core Project team level as well as internally
  • Prepare and conduct steering committee /core project teams reviews including presentations
  • Develop, maintain and keep associated client documentation while maintaining proper filing and track-record (audit trail)
  • Support risk and communication management at project level
  • Manage data and information collections, consolidation and analysis


Your profile:

  • Bachelor or Master degree in International Business, Business Administration or similar
  • Procurement: Source to Contract, Procure to Pay
  • 10+ years of experience in international project management
  • Broad understanding of supply chain management
  • Proficient use of project planning  and presentation tools
  • Highly skilled in analytics, controlling and reporting
  • Source-to-Pay Process management and Optimization
  • Experience in working with Spend data and data analytics
  • Ability to work in cross functional environment and proactive stakeholder management (external & internal)
  • Client facing and relationship management
  • Experience with large, multinational organizations
  • Excellent written and verbal communication (English fluent, German fluent)
  • Organizational skills / structured and proactive individual


Why Chain IQ?

  • You will take responsibility and will be granted the level of freedom as needed
  • You will have the possibility to grow both personally and professionally
  • We offer a fair and market-oriented compensation
  • We individually support your personal development in order to strengthen your competences
  • We act as a team and have a family-oriented mindset
  • We have a culture of open and honest communication as well as appreciation


Your Benefits within Chain IQ

  • Modern working conditions as well as 5 weeks of holidays
  • Individual choice of the pension plan suiting your needs
  • Contribution to professional education programs (financially & time wise)
  • Culture of trust: flexible working hours and the possibility of Home Office in a manageable framework
  • Free fruit, coffee, tea and water
  • Possibility of obtaining Reka Checks at a great discount


Did we pique your interest? We would be pleased to receive your full online application via the "Apply" button. 


Apply now »