Title:  IT Support EMEA 80% - with German

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Previous IT Support experience and C1/C2 German language are mandatory.

Key Responsibilities:

• Provide first and second-level IT support to users via phone, email, and remote assistance

• Help with the installation and maintenance of notebooks, peripherals, meeting room equipment, and mobile devices

• Assist colleagues with basic IT-related issues and troubleshooting

• Escalate more complex issues to senior team members or third-party suppliers

• Participate in small IT projects under the guidance of the IT Operations Manager

• Support administrative tasks, including basic access management

• Keep IT documentation up-to-date

• Liaise with external suppliers or third parties when needed

• Learn and gain experience in asset management, M365, and SharePoint

Your Profile:

• Currently enrolled in or recently graduated from an IT-related degree or similar field (preferred, but not required)

• 1-2 years of experience with IT support and troubleshooting (e.g., internships or personal projects)

• Willingness to learn and develop IT skills in a professional environment

• Strong organizational skills and ability to prioritize tasks

• Good communication skills, even in stressful situations

• Team player who can collaborate with colleagues

• Familiarity with M365 environment is a plus

• Knowledge of the ITIL framework is a bonus, but not required

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site