Title:  Global Lead Transformation Program Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

It is an exciting time at Chain IQ and our team is looking for a Global Lead for our Transformation Program management team in Zurich.

Chain IQ generates value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and share excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Overview

In this role, you will be responsible for leading global transformation initiatives with a strong focus on program management excellence. You will oversee the successful client transition and transformation of services, processes, and technologies across multiple geographies and business units, ensuring seamless delivery and measurable impact.

You will set the strategic direction for transformation programs, working closely with cross-functional teams to define and implement transition methodologies, change management frameworks, and optimization strategies. You will partner with clients, delivery teams and senior stakeholders. Your leadership will be instrumental in minimizing disruption, maximizing efficiency, and delivering long-term value for clients.

• Stakeholder Engagement: Engagement with internal and external stakeholders to ensure seamless client onboarding, transition execution, and service delivery go-live across global programs.
• Change & Transformation Leadership: Drive enterprise-wide change and transformation initiatives, ensuring adoption of new processes, systems, and services throughout the client lifecycle.
• Program Oversight: Lead and oversee transition and transformation projects, coordinating cross-functional teams to optimize global operations and enhance delivery efficiency.
• Operational Excellence: Champion continuous process improvements in near-shore and off-shore delivery centers, focusing on cost-effectiveness, scalability, and strategic alignment.
• Strategic Innovation Define and execute transformation standardized program governance framworks, metrics, and reporting across multiple geographies and clients.strategies.  Hold full P&L responsibility for the transformation program portfolio, ensuring financial discipline and sustainable growth.
• Project Governance: Own the creation and management of comprehensive project plans, ensuring timely execution, seamless handover, and robust documentation standards.
• Change Enablement: Oversee change management, communications, and training initiatives to support smooth adoption and stakeholder alignment across transformation programs.
• Client Relationship Management: Build and maintain strong client relationships, acting as a trusted advisor and ensuring high-quality service delivery aligned with business goals.
• Business Development Support: Contribute to business development efforts, including solution design, service implementation planning, and strategic sales support.
• Team Leadership: Lead and mentor transformation teams across regions, building a high-performing global PMO community of practice.
• Travel: Travel regularly to engage with clients, support delivery teams, and ensure program success.

Requirements

We are looking for someone with:

• ~10 years of experience in program management, business transformation, and strategic change initiatives across global environments.
• A university degree, ideally complemented by certifications in project management (e.g., PMP, PRINCE2), Lean Six Sigma (Greenbelt or higher), TQM, or equivalent transformation methodologies.
• Deep expertise in transition and transformation frameworks, with a strong understanding of procurement outsourcing, shared services or large-scale procurement transformation.
• Exceptional stakeholder management and communication skills, with the ability to influence and engage at all organizational levels.
• Advanced problem-solving and analytical capabilities, with a sharp attention to detail and a strategic mindset.
• Proven ability to navigate ambiguity, manage multiple priorities, and deliver results in dynamic, fast-paced environments.
• Demonstrated leadership experience in guiding cross-functional teams through complex transformation and transition programs.
• A collaborative and inclusive leadership style that fosters team development, mentorship, and a culture of continuous improvement.
• Financial and commercial acumen with experience managing large program budgets and contracts.
• Strong motivation for quality, efficiency, and innovation, with a track record of driving measurable impact.

We are looking for a strategic thinker with a hands-on approach and a positive mind-set that likes to take responsibility and work independently. You value teamwork and distinguish yourself through a structured, solution and implementation-oriented approach. You work efficiently and precisely and have a winning personality. If you have good communication skills and are comfortable in a fast pacing working environment and capable of navigating complexity, you will be the perfect fit for this position.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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