Title:  Expert Sourcer - Business Process Outsourcing (BPO)

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

The Sourcing team at Chain IQ is composed of professionals who manage all indirect spend categories for clients. This team provides a comprehensive range of sourcing services tailored to client needs, including market analysis, running market tenders, contract negotiation, and contract drafting. Each team member can handle multiple client projects, engaging in both client-facing and supplier-facing roles, and participating in regional sourcing projects as well as global initiatives. The primary function of this team is to deliver value-added sourcing services to clients in a structured, professional, and consistent manner.

This role is a senior, client‑facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial‑services industry. The Sourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational‑resilience, and third‑party risk outcomes.

Role scope

The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people‑based, service‑driven processes delivered by third‑party providers and subject to bank outsourcing, data, and operational‑resilience requirements.

Typical BPO categories include:

• Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
• HR / HRO services
• Contact centres, customer service, complaints handling, and client operations
• Back‑office and middle‑office services
• AML / financial‑crime operations support

The person will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions.

Key responsibilities include

• Acting as a strategic sourcing partner to senior client stakeholders in regulated financial‑services environments
• Leading end‑to‑end BPO sourcing initiatives, including:
• Category and sourcing strategy development
• Market analysis and supplier landscape assessment
• RFI / RFP design and execution
• Commercial structuring and negotiations
• Contract drafting based on standard terms and conditions, including outsourcing‑specific clauses
• Managing and delivering complex sourcing projects worth up to USD 300m+, including occasional large‑scale global deals
• Leading cross‑functional deal teams and coordinating with senior stakeholders, risk, compliance, and legal functions
• Building and maintaining strong relationships with key BPO suppliers and staying abreast of market trends
• Pursue KPI and sourcing objectives
• Mentoring and coaching experienced sourcing professionals and supporting colleagues on complex BPO deals when required

Requirements

• Proven hands‑on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end‑to‑end
• Demonstrated capability to run large, complex, multi‑country BPO sourcing initiatives, including all stages of the tender and negotiation process
• Strong commercial and contractual expertise within BPO categories
• Experience working in regulated environments (financial services strongly preferred)
• Confidence and gravitas to engage senior stakeholders and challenge constructively where required
• Educated to university level or equivalent; MCIPS desirable but not essential
• Strong negotiation, communication, and stakeholder‑management skills
• Ability to structure complex deals and develop clear sourcing strategies
• Strong discipline in documentation, traceability, and controls (able to operate in audit‑ready environments)
• Highly organised, results‑driven, and comfortable managing multiple priorities under tight deadlines
• Experience with market‑leading sourcing tools and systems
• Professional, collaborative team player with a flexible and proactive mindset
• English and German speaking and writing skills are a must
• Experience in EMEA/DACH environments strongly preferred

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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