Title:  Client Engagement Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

The Client Engagement Manager (CEM) holds end‑to‑end accountability for the client relationship, engagement strategy, and commercial performance of assigned client accounts or an industry portfolio. The role ensures that Chain IQ delivers sustainable value to clients by aligning strategic objectives, service delivery, and stakeholder management with contractual commitments and long‑term client goals.

Key Responsibilities

Account Strategy & Ownership

• Own and continuously develop the overall account strategy and Client Development Plan (CDP).
• Ensure alignment between client objectives, contractual commitments, and Chain IQ’s strategic priorities.
• Guide and approve strategic initiatives, transformation activities, and development roadmaps.

Client Relationship & Stakeholder Management

• Act as the primary senior contact for the client and represent Chain IQ in executive‑level forums.
• Build and maintain trusted relationships with key client stakeholders.
• Monitor stakeholder satisfaction and proactively address relationship risks.

Governance, Performance & KPIs

• Lead strategic governance forums (e.g. QBRs, executive reviews).
• Responsible for creation and development of client documentation in line with Chain IQ standards.
• Own oversight of contractually agreed KPIs / CPIs and client satisfaction outcomes.
• Challenge underperformance and ensure corrective actions are implemented.

Commercial & Financial Ownership

• Own account‑level commercial performance, including P&L and business case commitments.
• Monitor profitability, savings delivery, and value realization.
• Support contract negotiations and contribute to business development for existing clients.

Internal Coordination & Leadership

• Align internal teams (operations, category management, enabling functions) to the account strategy.
• Set priorities, resolve cross‑functional conflicts, and approve escalation paths.
• Provide direction to Service Delivery / Operations Managers while avoiding day‑to‑day operational micromanagement.

Risk, Issues & Escalations

• Oversee strategic and high‑impact risks and issues affecting the client relationship or contract.
• Act as escalation point internally and towards senior management when required.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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