Title:  Solution Architect - Platform & Automation

We are building a modern platform that combines workflow automation, data-driven insights, and emerging agent capabilities. This role defines how the system behaves as a whole. You design how services interact, how workflows execute, how automation is orchestrated, and how humans and agents collaborate safely and predictably. 

This is a hands-on architecture role focused on real system behavior, not abstract diagrams. You work closely with product, engineering, data and security to ensure solutions are coherent, scalable, and operable. 

Responsibilities 

• Design end-to-end system flows for complex, multi-step workflows 

• Define orchestration patterns for automation and agent-driven processes 

• Establish standards for synchronous and asynchronous interactions 

• Shape service boundaries, APIs and event models 

• Design lifecycle management for long-running workflows and delegated actions 

• Define retry, error-handling, compensation and escalation patterns 

• Ensure automation behaves predictably under failure and load 

• Collaborate with Security on guardrails and with Data on data access patterns 

• Review and evolve designs as the platform grows and new capabilities are introduced 

• Act as a technical sounding board for engineering teams building platform features 

What you will work with 

• Distributed services and APIs 

• Event-driven and message-based systems 

• Workflow and orchestration engines 

• Automation pipelines and background processing 

• Agent-driven execution flows and tool invocation patterns 

• Multi-tenant system design considerations 

• Observability signals for system behavior and workflow state 

Requirements 

• Full professional fluency in English (written and spoken) is mandatory

• Strong experience designing distributed systems or platform solutions 

• Background in automation, workflow orchestration or complex application design 

• Ability to reason about system behavior over time, not just point interactions 

• Comfort working directly with engineers and reviewing implementations 

• Clear communication and structured thinking 

• Ability to balance flexibility with consistency across teams 

Why this role matters 

As the platform introduces more automation and agent-driven capabilities, system behavior becomes more complex. Users and internal teams rely on predictable outcomes, safe execution, and clear escalation paths. This role ensures the platform remains coherent and trustworthy as it scales.