Title: Service Delivery Manager

Location:

Singapore, SG

Date: Mar 19, 2026

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

From our Singapore office located in the heart of the Central Business District (CBD), you will work at the strategic center of our APAC operations – shaping how leading multinational companies manage their global and regional indirect spend.

Your Role

As Service Delivery Manager, you will take end-to-end responsibility for one of our major international client partnerships. You own the client’s indirect procurement ecosystem: operations, sourcing, governance, and value creation. This is a high-impact role without a direct reporting line. You lead through influence, credibility, and partnership, working closely with executive stakeholders and our category experts.

You will collaborate closely with specialists in:

Facilities management and real estate
IT & Software
Professional Services; and more

Together, you ensure that sourcing strategies, contracts, and operations deliver sustainable results across diverse Asian and global markets.

What You Will Do

Act as the senior partner for your client’s global and regional procurement organization.
Oversee the full indirect spend landscape on behalf of the client, focusing on APAC regional requirements.
Ensure high-quality sourcing, contracting, and operational delivery.
Coordinate global category experts and delivery teams across multiple time zones.
Lead governance forums, steering committees, and executive reviews.
Proactively manage risks, escalations, and complex cross-border procurement situations.
Drive continuous improvement using digital and GenAI solutions.
Ensure transparency on savings, performance, and value creation.
Build and strengthen long-term client partnerships.

In this role, you make outsourced procurement work – strategically and operationally.

What You Bring

Strong background in indirect procurement, consulting, or managed services.
Experience working in complex, multinational environments (experience with APAC markets is a distinct advantage).
Senior-level stakeholder management skills.
A strong service mindset and genuine client orientation.
Ability to lead through influence without formal authority.
Structured, reliable, and resilient working style.
Interest in digital transformation and modern procurement tools (S2P, AI, Analytics).
Enjoyment of working with expert teams across geographies.
Fluent English is essential; proficiency in Mandarin is an advantage.

Why Join Us

Modern office in Singapore’s CBD.
Direct exposure to executive stakeholders.
Ownership of large-scale outsourced procurement programs.
Access to cutting-edge digital and GenAI solutions.
Collaboration with world-class category experts.
High autonomy and visible impact.
International career development opportunities.
Great Place to Work–certified culture.

Here, you don’t just manage processes – you shape partnerships.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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