Title:  Head Sourcing IT Outsourcing & Offshoring

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Job Title: Manager – O&O category

Legal Entity: Chain IQ India LLP       

Location: India                                 
Department: Sourcing                      

Reporting to: Head of Procurement

Key Scope:

1. Client and stakeholder relationship Management

• Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals.
• Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction.
• Ensure appropriate supplier relationship management for assigned suppliers.
• Act as key contact person for all global location on allocated category (Outsourcing & Offshoring) and sourcing initiatives.
• Conduct operational review meetings with the client team.
• Manage the reporting of metrics, SLA and KPIs.
• Lead process improvement discussions and perform efficiency and effectiveness projects to improve productivity and customer satisfaction.

2. People management:

• Should be able to manage team size of around 20 plus size and is accountable to drive performance, quality and consistency of the delivery and guiding career development of team member.
• Manage resource capacity to ensure support of client requirement.Manage resource requests (screening/discussions for fit)
• Manage performance and growth opportunities for team.
• Possess strong leadership capabilities to lead professional team, passionate about professional excellence.
• Ability to timely guide, monitor and mentor team towards process excellence, strong analytical and decision making ability.

3. Sourcing Planning

• Perform spend and contract analysis to identify sourcing and cost reduction opportunities.
• Ability to formulate category specific cost models such as T&M, Managed Capacity, Managed Service, Fixed Fee, deliverable based outcomes/managed outcomes, Gain-Sharing Pricing etc. for appropriate business needs.
• Working with clients and colleagues, define and implement commodity strategies and sourcing area plans for global region, especially APAC, whilst ensuring appropriate alignment to global and regional strategies.

• Ensure representation of regional/local interests and requirement of APAC clients to Global sourcing categories.

4. Management of Sourcing Initiatives

• Lead and execute sourcing projects from end-to-end in line with agreed timelines and service quality.
• Deliver allocated savings target as assigned to categories and locations though the effective management of sourcing initiatives, with proper tracking and reporting of savings achievements.
• Adhere to defined sourcing policies and processes.
• Ensure a high-level of ethics in supplier and / or client engagements.

5. Sourcing Support

• Provide sourcing subject matter expertise, solutions and be involved to support client engagements and / or pitches.
• Provide sourcing planning and execution of projects across a dynamic, multi-client environment.

Qualification:

• University degree (ideally in economics or Supply Management and/or Legal) or industry experience equivalent.
• Additional Sourcing/Procurement certification will be advantageous.
• Strong oral and written English and Simplified Chinese (preferred).

Experience:

• A minimum of 7 years’ experience and demonstrable success in strategic sourcing ideally gained in an international environment.  Excellent communication (written, verbal) and interpersonal skills to positively influence people to make the appropriate decisions for the client(s) and resolve conflicts effectively.
• Ability to work independently as well as being a team-player as part of a cross functional team.
• Strong sourcing and contracting experience in IT Professional Services Category (also known as ITO), which includes outsourced services that are involved within a software application development lifecycle such as business analysis, project management, application development, application testing, application support, application maintenance and all related services to change, enhance and improve applications.
• Ability to negotiate and maintain relationship with the third-party IT Professional Services vendors like Infosys, Cognizant, Wipro, TCS etc., who can provide their resources a) to augment the existing client resources to perform the above-mentioned ITO services and/or b) to deliver the above ITO services wholly, or in part, in the form of managed services.
• Highly competent in negotiations and contract knowledge with a strong ability to converse, negotiate with suppliers (preferably ITO vendors) / clients and review contracts in English.
• Strong project management experience.
• Experienced in conducting tenders (request for information/proposal/quotation).
• Cross-category sourcing experience will be advantageous

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

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