Title:  IT Application Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

We are seeking a dynamic IT Application Management professional who thrives in a multifaceted role to support the transition and ongoing operations of our AI driven digital procurement platform. As a part of our dynamic Digital Operations team, you will play a key role in enhancing platform capabilities. This role encompasses application administration and testing, with a strong focus on maintaining system availability, ensuring application quality and enhancing customer experience. The ideal candidate is a self-starter, adaptable, and customer-focused, with expertise in API-driven integrations, testing, support, low-code/no-code platforms and database technologies.

Key responsibilities:

• Develop in-depth knowledge of the portfolio of procurement applications supporting Chain IQ’s Source to Pay (S2P) business services, including design concepts, configurations, and functionality.
• Provide support for the portfolio of applications and integrations, including administration, configurations, low-code development, troubleshooting, and issue resolution to maintain system health and stability.
• Perform QA testing with a focus on Functional, Regression, and Usability Testing for applications, ensuring functionality, user experience, and performance. Assist in developing high-quality conversational AI solutions, validating their effectiveness and usability.
• Oversee change, release, testing, and capacity management to ensure smooth platform updates and minimize risk.
• Collaborate with business units, IT teams, and process owners to ensure effective service delivery, management, and enhancement aligned with business needs.
• Work closely with business and process owners to develop strategic plans for platform changes, proactively identify and mitigate risks, and manage service delivery expectations efficiently.
• Implement best practices for quality assurance, performance monitoring, and proactive issue resolution to improve service reliability.
• Apply analytical skills to optimize integrations, improve service quality, and enhance operational efficiency.
• Develop expertise in Generative AI to enhance service automation, improve chatbot functionalities, and support data-driven decision-making.

Requirements

• Minimum of a bachelor's degree or equivalent in a relevant field of study with minimum 6 years of relevant experience delivering complex IT services to business and process owners.
• Proficiency in low-code/no-code platforms for application administration, maintenance, deployment, and technical support, following best practices in web programming.
• Expertise in SQL data analysis, API-driven integrations, and problem investigation to support troubleshooting and system optimization.
• Hands-on experience in manual testing, ensuring functionality, usability, and performance, as well as validating integrations, documenting defects, and upholding testing standards.
• Strong understanding of IT-supported procurement processes and systems, covering Source-to-Contract (S2C) and Procure-to-Pay (P2P), including e-Sourcing, supplier management, and data analytics for informed decision-making
• Interest in and aptitude for emerging technologies, including but not limited to AI-driven chatbots and conversational interfaces, with a focus on integrations, troubleshooting, and data analysis.
• Excellent English communication skills (written and verbal) with a proactive, collaborative approach aligning to service levels and business expectations.
• Critical thinking and analytical skills to assess information and recommend effective solutions.
• Experience with low-code/no-code platforms such as OutSystems, ServiceNow, and MS Azure-based applications is preferred.
• Knowledge of IT Service Management, Service Integration and Management (SIAM), and Agile Development practices is required.
• ITIL Foundation certification is mandatory.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.