Title:  IT Application Management

Join our global AI-driven procurement firm and work with a major logistics client we’ve just secured! We’re seeking top talent with a consulting mindset, procurement expertise, and a passion for managing global accounts. Apply now!

Job Description:

It is an exciting time at Chain IQ and our team in Mumbai is looking for a Senior Consultant in IT Application Management.

We are seeking a dynamic IT Application Management professional who thrives in a multifaceted role to support the transition and ongoing operations of our AI driven digital procurement platform. As a part of our dynamic Digital Operations team, you will play a key role in enhancing platform capabilities. This role encompasses application administration and testing, with a strong focus on maintaining system availability, ensuring application quality and enhancing customer experience. The ideal candidate is a self-starter, adaptable, and customer-focused, with expertise in API-driven integrations, testing, support, low-code/no-code platforms and database technologies.

Key responsibilities:

• Develop in-depth knowledge of the portfolio of procurement applications supporting Chain IQ’s Source to Pay (S2P) business services, including design concepts, configurations, and functionality.
• Provide support for the portfolio of applications and integrations, including administration, configurations, low-code development, troubleshooting, and issue resolution to maintain system health and stability.
• Perform QA testing with a focus on Functional, Regression, and Usability Testing for applications, ensuring functionality, user experience, and performance. Assist in developing high-quality conversational AI solutions, validating their effectiveness and usability.
• Oversee change, release, testing, and capacity management to ensure smooth platform updates and minimize risk.
• Collaborate with business units, IT teams, and process owners to ensure effective service delivery, management, and enhancement aligned with business needs.
• Work closely with business and process owners to develop strategic plans for platform changes, proactively identify and mitigate risks, and manage service delivery expectations efficiently.
• Implement best practices for quality assurance, performance monitoring, and proactive issue resolution to improve service reliability.
• Apply analytical skills to optimize integrations, improve service quality, and enhance operational efficiency.
• Develop expertise in Generative AI to enhance service automation, improve chatbot functionalities, and support data-driven decision-making.

Requirements

• Minimum of a bachelor's degree or equivalent in a relevant field of study with minimum 6 years of relevant experience delivering complex IT services to business and process owners.
• Proficiency in low-code/no-code platforms for application administration, maintenance, deployment, and technical support, following best practices in web programming.
• Expertise in SQL data analysis, API-driven integrations, and problem investigation to support troubleshooting and system optimization.
• Hands-on experience in manual testing, ensuring functionality, usability, and performance, as well as validating integrations, documenting defects, and upholding testing standards.
• Strong understanding of IT-supported procurement processes and systems, covering Source-to-Contract (S2C) and Procure-to-Pay (P2P), including e-Sourcing, supplier management, and data analytics for informed decision-making
• Interest in and aptitude for emerging technologies, including but not limited to AI-driven chatbots and conversational interfaces, with a focus on integrations, troubleshooting, and data analysis.
• Excellent English communication skills (written and verbal) with a proactive, collaborative approach aligning to service levels and business expectations.
• Critical thinking and analytical skills to assess information and recommend effective solutions.
• Experience with low-code/no-code platforms such as OutSystems, ServiceNow, and MS Azure-based applications is preferred.
• Knowledge of IT Service Management, Service Integration and Management (SIAM), and Agile Development practices is required.
• ITIL Foundation certification is mandatory.

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

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