Title:  Sourcing Professional Services - BPO

Sourcing team at Chain IQ is composed of experienced procurement professionals who manage indirect spend categories for global financial‑services clients. The team delivers structured, value‑adding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulated‑industry requirements. 

This role is a senior, client‑facing strategic sourcing position with a strong focus on Business Process Outsourcing (BPO) in the banking and financial‑services industry. The Expert Sourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operational‑resilience, and third‑party risk outcomes. 

Role Scope 

The role focuses primarily on Business Process Outsourcing and offshoring (BPO) categories used in banking operating models, including people‑based, service‑driven processes delivered by third‑party providers and subject to bank outsourcing, data, and operational‑resilience requirements. 

Typical BPO categories include: 

• Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support) 

• HR / HRO services  

• Contact centres, customer service, complaints handling, and client operations 

• Back‑office and middle‑office services 

• AML / financial‑crime operations support  

The Expert Sourcer will be part of a team of Strategic Sourcers based in Switzerland and the UK, while providing global category expertise across multiple client accounts and regions. 

Key Responsibilities 

As an Expert Sourcer – BPO, your responsibilities include: 

• Acting as a strategic sourcing partner to senior client stakeholders in regulated financial‑services environments 

• Leading end‑to‑end BPO sourcing initiatives, including:  

• Category and sourcing strategy development 

• Market analysis and supplier landscape assessment 

• RFI / RFP design and execution 

• Commercial structuring and negotiations 

• Contract drafting based on standard terms and conditions, including outsourcing‑specific clauses  

• Managing and delivering complex sourcing projects worth up to USD 300m+, including occasional large‑scale global deals 

• Leading cross‑functional deal teams and coordinating with senior stakeholders, risk, compliance, and legal functions 

• Building and maintaining strong relationships with key BPO suppliers and staying abreast of market trends 

• Pursue KPI and sourcing objectives  

• Mentoring and coaching experienced sourcing professionals and supporting colleagues on complex BPO deals when required 

Requirements & Experience 

Core Requirements (BPO‑Focused) 

• Proven hands‑on experience sourcing Business Process Outsourcing services, with the ability to personally lead deals end‑to‑end 

• Demonstrated capability to run large, complex, multi‑country BPO sourcing initiatives, including all stages of the tender and negotiation process 

• Strong commercial and contractual expertise within BPO categories 

• Experience working in regulated environments (financial services strongly preferred) 

• Confidence and gravitas to engage senior stakeholders and challenge constructively where required 

Professional Qualifications & Skills 

• Educated to university level or equivalent; MCIPS desirable but not essential 

• Strong negotiation, communication, and stakeholder‑management skills 

• Ability to structure complex deals and develop clear sourcing strategies 

• Strong discipline in documentation, traceability, and controls (able to operate in audit‑ready environments) 

• Highly organised, results‑driven, and comfortable managing multiple priorities under tight deadlines 

• Experience with market‑leading sourcing tools and systems 

• Professional, collaborative team player with a flexible and proactive mindset 

Language & Location 

• English speaking and writing skills are a must 

• Experience in EMEA / DACH environments strongly preferred 

What This Role Is Not 

To ensure clarity, this role is not: 

• A purely IT outsourcing or application‑development sourcing role 

• An operational procurement or P2P position 

• A vendor‑management or service‑delivery role 

• A supply‑chain or logistics procurement role