Title:  Head Business Process & Digital Solutions - Executive Director


London, GB

Date:  Oct 8, 2021


Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers – Zurich (headquarters), New York, London, Singapore, Mumbai and Bucharest – and is currently servicing more than 20 countries (including Germany, China, Hong Kong, Japan and Australia).

Chain IQ is growing! In order to provide our clients continuously with an excellent service, we want to further strengthen our team either in Zurich, London or Bucharest and are therefore looking for you!


The role is a strategic role within Chain IQ defining the digital strategy and product road map for the BPO Services (S2P, contract management and supplier performance management) and alignment of all business proceseses to deliver this solution to our clients. The person will lead a team of digital and process experts who are responsible for implementing the Chain IQ digital solution to clients and managing projects to drive the road map.


The Head of Digital Solutions and BPM will liaise with clients on “C” level to support the Chain IQ sales process through to implementation advising prospects, clients and the sales team on how the Chain IQ procurement solution can deliver client requirements and deliver value by replacing the clients existing process and digital solutions, ensure regulatory compliance and support cost reduction.


Your responsibilities:


  • Directs the digital solutions and BPM organization with nine team members 

  • Supports the Chain IQ business with the Chain IQ digital solution road map for Source to Contract, Procure to Pay and Supplier Relationship Management 

  • Governs the respective business processes from an end-to-end perspective

  • Conducts analyses of functional business processes and functional requirements for clients  

  • Participates in development of solutions for clients within the multi-client framework or bespoke solutions depending on client requirements

  • Advises executives and the Chain IQ Group Executive Board on how digital solutions and BPM play a critical role in improving business management and optimization


Your profile:


  • Bachelor’s or Master's degree / ideally in Business Management 

  • 10 + years of related experience

  • Knowledge of procurement processes is a must / knowledge of procurement BPO industry is a plus

  • Fully understands the complex relationships between all areas within across the S2P and Supplier Performance Management space 

  • Experience in leading teams and liaising with “C” level persons 

  • Able to explain complex relationships and solutions in terms that meet the needs of the clients and internal users

  • Anticipates long-term opportunities across various areas and associated risk levels with objective rationale

  • Proven track record in writing strategic documents and creates/delivers presentations to internal business leaders as well as clients

  • Articulate with strong communication skills and gravitas to influence a wide range of different stakeholders and peers with sound and clear arguments

  • Analytical and conceptual mind-set with the ability to seek a consensus

  • Experienced in conducting requirements engineering, seeking to understand the client’s needs, provide solutions and maintain relationships. Show an awareness of products and services from various business divisions relevant to own work area

  • Project management experience, including management of resources and time-scales in a structured and transparent way

  • Openly supportive, encouraging and involving of others helping to build team spirit and consensus

  • Fluent in English (written and spoken)


Why Chain IQ:


  • You will take responsibility and will be granted the level of freedom as needed
  • You will have the possibility to grow both personally and professionally
  • We offer a fair and market-oriented compensation
  • We individually support your personal development in order to strengthen your competences
  • We act as a team and have a family oriented mindset
  • We have a culture of open and honest communication as well as appreciation


Your benefits within Chain IQ:


  • Modern working conditions as well as 5 weeks of holidays
  • Individual choice of the pension plan suiting your needs
  • Contribution to professional education programs (financially & time wise)
  • Culture of trust: flexible working hours and the possibility of Home Office in a manageable framework


Did we pique your interest? We would be pleased to receive your full online application via the "Apply now" button. 

Information for employment agencies: We only accept direct applications.