Title:  IT Application Management

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Join our Team

It is an exciting time at Chain IQ and our team in Mumbai are looking for a Consultant in IT Application Management.

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

We are currently seeking a Consultant to join the IT Team. The Consultant needs to be a dynamic, highly client-focused individual with proven experience within IT Service Management.

Main responsibilities will include:

• Collaborate with business, IT teams and process owners to identify and maintain service activities necessary to effectively deliver, manage and enhance services to meet business needs
• Development and production support for Procurement, Sourcing and Client Service Desk business application through troubleshooting, problem analysis and determining resolution to correct issues and maintain the health and stability of business applications
• Ensure applications are ready to support new or existing processes and service levels with oversight of Change, Release and Testing and Capacity management
• Gain expert level experience on Chain IQ P2P & S2C applications assigned including design concepts, configuration for changes, development, and functionality
• Establish relationships and work closely with application vendors to ensure successful delivery of all IT Service Management functions
• Work closely with business and process owner to develop realistic and robust planning to reduce risk when introducing changes to platforms, and effectively manage service delivery expectations
• Understand and communicate business priorities to ensure appropriate resources are allocated to projects requiring the most critical deliverables to the business user community
• Escalation point for technology and service delivery staff on respective applications within one’s service portfolio
• Be seen an expert on the applications within one’s portfolio

Requirements

• Minimum of Bachelor’s Degree or equivalent in relevant field of study
• At least six years of progressive experience delivering complex IT services to business and/or process owners
• A strong understanding of business processes supported by IT services and applications, with experience in one or more areas, including P2P, e-sourcing, contract lifecycle management, BPO and Data analytics
• Must be able to excellently communicate in English (written & verbal), proactive and responsible way of working with high degree of quality awareness
• Desired experience in Procurement and Sourcing applications, ServiceNow, Salesforce, Jira like low/no code platforms to provide administration, application development, maintenance, and technical support by using good practice web programming techniques
• Ability to collaborate with business community users to understand and deliver to their expectations by balancing IT capacity, risk, and service levels to avoid unwanted outcomes
• Bringing to each new problem the necessary critical thinking skills required to collect, analyze, and process the information and data to recommend effective solutions
• Prior IT Application Service Management experience is a must.
• ITIL foundation certification is a must

We are Great Place to Work-Certified™ 20221 – 2022

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/ Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site