Title:  Service Delivery Support

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Join our Team

It is an exciting time at Chain IQ and our team in ChainIQ Bucharest are looking for a Consultant in Service Delivery Support.

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

We are currently seeking a consultant to join the Service Delivery Support Team. The consultant needs to be a dynamic, highly client-focused individual with proven experience within contract review process.

Main responsibilities will include:

• Review of contracts on their quality and accuracy against defined process, data entry into internal and external systems;
• Review of risks, mandatory clauses and  annexes to maintain accuracy according to procedures and other relevant information related to contracts.
• Review of the data entered in the system against the signed contracts with our client’s suppliers.
• Ad-hoc, ‘on demand’ and project-based analysis, research, insight provision, logistical and other support for our client’s business development, support procurement, sourcing and category management teams and executives.  Examples include supplier background checking/profiling, , internal and external documentation preparation and revision, e.g. client proposals and process manuals.
• Ensuring functional KPIs, SLAs, OLAs and other performance objectives are met.
• Supporting the manager and team to provide services alongside onshore functions to ensure optimal use of processes and systems for service delivery in Bucharest.
• Supporting the Service Delivery Support Team Lead or Senior Managers to challenge onshore functions to ensure optimal use of Bucharest-based Service Delivery Support processes, systems and capabilities.
• Any other tasks received from the direct manager or head of department. 

Requirements

• 2-3 years proven experience in procurement/banking/contract management or review in a corporate environment with a good understanding of the challenges, processes and requirements of sourcing process.
• very good fluency in English (written and verbal).
• experience with ERP system.

Key Skills

• proactive, result oriented team-player with the ability to work independently.
• ability to respect deadlines and prioritize a busy workload.
• ability to gain credibility with internal stakeholders and persuade people to change and/or adhere to a certain strategic direction is essential.
• high attention to detail and strong organizational skills.
• ability to act quickly.
• confident decision making.
• open to changes and positive attitude.
• positive attitude toward embracing the challenges and changes.

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site