Title:  Procurement Operations and Technical Contract

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Procurement Operations and Technical Contract

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Join our Team

It is an exciting time at Chain IQ and our team in Bucharest are looking for a Consultant in Procurement Operations & Technical Contract.

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

Responsibilities

We are currently seeking a consultant to join the Procurement Operations & Technical Contract team. The Procurement Operations & Technical Contract needs to be a dynamic, highly client-focused individual with proven experience within Procurement.

Main responsibilities will include:

Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

Overall accountability for:

• day-to-day operational process management including, but not limited to: SOW creation, SOW revision, SOW approval, Rate card creation, Rate card maintenance in Fieldglass, raising tickets to obtain the required accesses for the involved parties
• handling queries through the ticketing tool within the agreed SLAs
• maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
• establishes and maintains lasting relationships with contract managers, suppliers and internal Fieldglass teams
• optimised and compliant use of defined standard operations procedures, platforms and channels
• partering with the client’s Fieldglass teams and providing expert input regarding Fieldglass process
• identify ways to improve recurring business processes, including the development of standard procedures and processes, identification and implementation of automation opportunities
• ensuring functional KPIs, SLAs and other performance objectives are met
• ensuring proactivity for additional support/extra activities/projects

Requirements

• Experience is Procurement

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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