Title:  Procurement Operations & Technical Contract

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Responsibilities:

• Working with the  Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities 
Overall accountability for:
• day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely creation of technical contracts and linkage of purchase requisitions to the technical contract
• handling queries through the ticketing tool and ensuring proactive and timely engagement with clients
• establishes and maintains lasting relationships with contract managers, category managers and CCR process leads
• maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
• optimised and compliant use of defined standard operations procedures, platforms and channels
• partering with the client’s category managers and providing expert input regarding  Contract Compliance Review process 
• ensuring functional KPIs, SLAs and other performance objectives are met
• dentify ways to improve recurring business processes, including the development of standard procedures and processes, identification and implementation of automation opportunities
• ensuring proactivity for additional support/extra activities/projects

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site