Title: Procurement Operations & Client Service Desk

Location:

Bucharest, RO

Date: Jun 8, 2026

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Role Purpose

The wider Procurement Operations team in the UK consists of professionals covering all indirect spend categories for our Clients. The team provides Clients with a range of transactional purchasing services. Each member of the team works in both a client-facing and supplier-facing role, working on both regional projects as well as global initiatives. The primary purpose of the function is to deliver value-add Procurement Operations services to Clients, in a structured, professional and consistent manner.

The purpose of this role is to work collaboratively with all Chain IQ, client staff and suppliers to process transactional purchasing activities in a timely, compliant, and accurate manner for the IT category in line with the applicable strategies, policies and procedures.

Key Responsibilities

Procurement Operations & Order Fulfilment

Leading and facilitating the assigned transactional procurement operations activities and renewal initiatives for new projects and existing contracts, using the applicable procurement systems. These activities are typically low‑value and high‑volume, executed with minimal oversight but as guided by the category lead.
Analyze supplier proposals regularly to ensure best value for money is always achieved based on the client business requirements
Assist with the achievement of all transactional purchasing strategies
Lead the end‑to‑end Procure‑to‑Order (P2O) processing activities—obtaining renewal quotations, submitting purchase requisitions, converting approved PRs into POs, updating the CAF in Optimize, and monitoring order fulfilment and receipting—while ensuring the correct Category Treatment is applied throughout all steps.
Act as the Procurement Operations point of contact for blocked invoices arising from procurement activities to ensure timely payment and workflow continuity.

Ticketing & Client Service Desk (CSD)

Manage procurement operations queries via the CSD application (ServiceNow).
Ensure all necessary data fields are accurately completed in the Chain IQ and client systems

Compliance, Controls & Continuous Improvement

Adhere to Chain IQ SOPs (S2C/P2O) and quality controls; maintain complete and auditable records in client P2P and Chain IQ systems.
Meet agreed SLAs/KPIs (e.g., PR to PO cycle time, PO accuracy, first contact resolution, on time receipting); analyze exceptions and propose corrective actions.

Collaboration & Stakeholder Management

Develop good working relationships with Chain IQ, client staff and suppliers
Partner with requestors, approvers, accounts payable, and category/procurement operations teams at all levels to resolve issues and ensure policy compliance.
Support the onboarding and training of new users (internal and client) in transactional processes and tools

Reporting & Project Tracking

Populate reports and make recommendations for improving the Procurement Operations function to achieve enhanced services, cost savings and process improvements
Maintain accurate status in ISTT, Optimize, and other tracking systems to ensure visibility of active and completed activities

Role Objectives

Area	Objectives	Measurement
Procurement Operations & Order Fulfilment	Effectiveness in managing renewals	Number of renewals processed
	Accuracy and timeliness of P2O processing	SLA compliance, error-free transactions
	Resolution of blocked invoices	Average resolution time
Ticketing & Client Service Desk	Responsiveness and quality of query handling	First contact resolution rate
Compliance & Controls	Adherence to SOPs and audit readiness	% compliance, audit findings
Collaboration & Stakeholder Management	Quality of relationships with internal teams and suppliers	Stakeholder feedback
Reporting & Tracking	Accuracy and timeliness of reporting	% of accurate reports delivered on time

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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