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Title:  Procurement Operations & Client Service Desk - Senior Consultant


Bucharest, RO

Date:  Sep 13, 2022


Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers – Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune – and is currently servicing more than 20 countries (including Germany, Poland, Hong Kong, China, Japan and Australia).

Chain IQ is growing! In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for you!

Procurement Operations & Client Service Desk Senior Consultant workshift 4 pm to 1 am


Main responsibilities will include:


Supporting the Head of Operational Procurement & Client Service Desk and Regional Operational Procurement & Client Service Desk Team Leads to challenge onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities Service delivery, namely:

  • first level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times
  • handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
  • maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
  • day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
  • optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)

Providing expert input across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation

Ensuring functional KPIs and SLAs


Your profile:


  • Willing to accept the challenge to support the setup of the Operational Procurement & Client Service Desk function from scratch and transition related activity to the SSC
  • Proven successful track record in a similar role
  • Good understanding of Operational Procurement, Helpdesk and P2P platforms, processes and best practice (Coupa expertise desirable but not essential)
  • Good problem-solving skills with a strong customer-service orientation
  • Gravitas and influencing skills to impact at all organizational levels
  • Ability to drive performance and continuous improvement
  • Excellent English written and verbal communication skills



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