Title:  Digital Procurement Solutions

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Job Description: Digital Solutions Knowledge & Enablement Expert

Department: Digital Procurement Solutions
Reports to: Head of Digital Procurement Solutions
Location: Bucharest / Lisabon

Role Purpose

This role owns the knowledge, documentation, and training backbone of Chain IQ's Digital Solutions - maintaining the Digital Solutions Knowledge Hub, creating and governing all solution documentation, sales/marketing materials, decks, and training content (including video-based trainings), and supporting client onboarding and transitions through structured enablement. The role also supports executive-level communication for the CTO and Tech Services leadership, translating technology and transformation topics into clear, impactful messaging.

Key Responsibilities

• Own and govern the Knowledge Hub, ensuring documentation is structured, accurate, current, searchable, and easy to navigate by role and solution.
• Establish documentation governance standards, including ownership, versioning, approval workflows, review cycles, and consistent documentation practices.
• Maintain a centralized documentation baseline across clients and departments, in collaboration with BPM, including an up-to-date inventory of digital solutions, suppliers, contracts, owners, and renewal timelines.
• Maintain solution collateral for Sales and Marketing in collaboration with Solution Owners, ensuring accurate and consistent solution positioning.
• Develop and maintain training and enablement materials across digital solutions, including user guides, process documentation, presentations, FAQs, onboarding materials, and solution walkthroughs.
• Design structured training curricula and role-based learning paths for internal teams and clients, including coordination of translations for multi-market rollout.
• Scale digital and AI-enabled learning, building a reusable library of solution and training videos to increase user self-service and reduce dependency on repetitive live training.
• Coordinate the training and enablement phase of client onboarding and transitions across departments, ensuring consistent use of current materials and flagging deviations from agreed standards.
• Develop executive-level technology and transformation communications, including presentations, narratives, and briefing materials for the CTO, Tech Services, and cross-departmental audiences.
• Translate complex technology and architecture topics into clear business messaging, ensuring consistent communication, branding, and positioning across technology and transformation materials.

Required Skills & Experience

• Experience in technical writing, documentation management, training/instructional design, or knowledge management - ideally in a technology, procurement, or SaaS environment
• Experience building and maintaining a structured knowledge base (SharePoint or similar)
• Experience creating training materials and curricula for mixed audiences (internal teams + external clients)
• Strong presentation design / visual communication skills, including senior/executive audiences - able to build polished, on-brand PowerPoint decks (layout, visual hierarchy, icons, infographics) for sales, training, and executive audiences; graphic design experience or familiarity with tools like PowerPoint design add-ins
• Hands-on experience with video creation tools (AI video platforms such s Synthesia)
• Experience supporting client onboarding or transition projects
• Strong writing skills -  able to translate technical/complex topics into clear, audience-appropriate content

Preferred / Nice-to-Have

• Experience with document governance frameworks (versioning, approval workflows, review cycles)
• Experience working with or supporting Business Process Management documentation standards
• Experience producing executive communications for C-level stakeholders
• Multi-language content coordination / translation management experience
• Familiarity with LMS (Learning Management System) platforms
• Branding/marketing content experience

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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