Title:  Client Engagement Manager

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Responsibilities:

•Supporting the SSC Head and collaborating closely with Account Service Delivery Lead to ensure operational excellence across the offshore cross functional teams.
•Drive transformation and standardization efforts across clients.
•Partner  with the Onshore Account Service Delivery Lead and with the client, as appropriate to move smaller accounts from the transitioned ‘as –is’ client processes towards the Chain IQ multi-client solution in order to generate productivity and efficiencies.
•Has a cross-functional procurement understanding and represents SSC Operations in new client transitions and onboarding.
•Build sustainable relationships with relevant stakeholders, including Chain IQ’s global locations and functional teams to ensure offshore-onshore collaboration and teaming, fostering the ONE Chain IQ culture.
•Ensuring cross-functional KPIs, SLAs, OLAs and other performance objectives, including critical to quality business expectations are met for offshore delivery
•Ensure quality assurance across all client processes in scope, including corrective actions where applicable
•Act as the senior point of internal and external client escalation and resolution as required
•Responsible for remediation of operational issues as well as issues that arise from client reviews
•Identify and propose process transformation and / or optimization ideas to ensure a lean flow. Partner with the onshore service delivery leads on E2E delivery optimization and rightshoring opportunities, including transitioning activities to our offshore delivery centres to ensure cost, efficiency and effectiveness optimization

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site