Title:  BPM & Digital Transformation Expert

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Join our Team

It is an exciting time at Chain IQ and our team in Bucharest  is looking for an Expert in Business Process Management and Digital Transformation.

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner. The aim is to drive operational excellence by designing, analyzing, documenting, and automating processes for efficiency and scalability. Aligned with our IT strategy, we aim to optimize processes using current standard digital solutions and new innovations.

We evaluate existing processes, analyze implemented changes, and recommend adjustments as needed.

Responsibilities

We are currently seeking an Expert to join the in Business Process Management and Digital Transformation team. The Business Process Manager Expert needs to be a dynamic, highly client-focused individual with proven experience within process improvement, standardization and streamlining.

Main responsibilities will include:

• Maintain and enhance Chain IQ’s standard service catalogue for end-to-end business processes, in accordance with the Chain IQ standard process framework
• Design business processes and facilitate changes with S2O Business Process Owners and System Owners; manage operational change requests from internal or client, coordinating activities from request to implementation.
• Manage end-to-end documentation for business processes, ensuring the availability of necessary documents for operations. These documents should be reviewed and approved annually or as per contractual obligations; provide support and guidance to Business Owners for the creation and maintenance of S2O business process documentation, including SOPs, work instructions, and other standards.  Support the Chain IQ functions with updated and easy to use templates for the standard processes to enhance producvity
• Define business requirements for Tech solutions used in Chain IQ's processes; identify automation, standardization, and optimization opportunities for Source to Order to drive growth through digital integration.
• Collaborate with the Tech teams, Quality Assurance team and Business Owners to enhance and streamline business processes. Lead process reengineering efforts to simplify, standardize, and automate processes for better usability by end users (internal and external).
• Serve as an expert in Business Process Management during Client Onboarding and transitions: participate in client workshops to document processes, support fit/gap analysis, process mapping, design and build future processes; facilitate master data and process transfer from the client to Chain IQ in collaboration with other workstream leads. Ensure smooth deployment of  Chain IQ standard processes and solutions to new Clients, user training, and change management during the implementation phase
• Collaborate with stakeholders, including Client, Digital Solutions, Client Engagement managers, Project management and business teams, to guide through Chain IQ business process  management 

Core Requirements

• Technical & Functional Skills:
• Expertise in process modeling and improvement frameworks with proven results
• Good understanding of emerging technologies
• Experience in process automation and digitalization with proven results
• Strong project management capabilities
• Good understanding of emerging technologies
• Strong Procurement processes understanding

Plus: Familiarity with end-to-end business processes in Indirect Procurement (Source to Order) and BPO industries.Lean Six Sigma and/or Business Change Management qualifications.

• Soft Skills:
• Clarity in communication & good presentation skills
• Problem-solving mindset
• Simplification mindset
• Analytical and detail-oriented approach
• Client-oriented attitude
• Advanced English is a must

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.