Title:  Market Enablement & Operations Specialist

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

We are seeking a proactive and detail-oriented Market Enablement & Operations Specialist to support the Marketing and Communications function by driving operational efficiency, supporting market outreach activities, and ensuring quality standards across core programs. This role combines strong marketing operations acumen with hands-on involvement in digital initiatives, process ownership, and cross-functional collaboration.

Key Responsibilities

Marketing & Communications Support

• Assist in the execution of marketing campaigns and communication initiatives across regions.
• Coordinate with creative and content teams to ensure timely delivery of assets.
• Monitor campaign performance and compile insights for improvement.

Website & SEO Support

• Assist with the maintenance and updates of the company website, including uploading new content, ensuring functional accuracy, and supporting UX improvements.
• Collaborate with internal teams or external vendors to troubleshoot and resolve web-related issues.
• Contribute to basic SEO optimization efforts (e.g., keyword updates, metadata, on-page content enhancements) and monitor SEO performance metrics.

Process Ownership & Optimization

• Define, document, and continuously optimize marketing and communications processes (e.g., campaign workflows, asset approvals, content deployment).
• Act as the main point of contact for process-related queries within the team.

Salesforce & Systems Management

• Maintain and optimize marketing-related Salesforce processes (e.g., campaign tracking, lead flows, reporting dashboards).
• Ensure data integrity and alignment between Salesforce and marketing systems/tools.
• Liaise with the IT and CRM teams on system enhancements or troubleshooting.

Service Quality Programme Management

• Oversee the management and reporting of the Assessment Service Quality Program.
• Coordinate stakeholder feedback, track progress on improvement areas, and ensure documentation is maintained.
• Provide reports and insights on trends, successes, and opportunities for improvement.

General Enablement & Administrative Tasks

• Assist in scheduling, coordination, and documentation of meetings, events, or reviews.
• Support internal communications and team alignment activities as required

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Minimum of 3 years of experience in a marketing operations, project coordination, or digital enablement role.
• Solid experience with Salesforce; familiarity with CMS platforms (e.g., WordPress) and SEO basics is preferred.
• Strong organizational and project management skills with a focus on accuracy and deadlines.
• Data-driven mindset and confidence in creating dashboards, reports, and insights.
• Excellent interpersonal and communication skills, with a collaborative working style.
• Highly adaptable and capable of managing multiple priorities in a fast-paced, global environment.

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site