Title:  Head IT Infrastructure

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

The Head of IT Infrastructure is globally responsible for the implementation and operations of all technology infrastructures which includes cloud, network and server services, telephony, service monitoring, user support/help desk, client management, storage, back-up and related software. This position is operationally responsible for providing the availability, integrity, and security for all IT systems and infrastructure.

Partnering with the Head of Digital Operations, this position will lead the IT Infrastructure Team with overall responsibility for technology infrastructure planning and deployment of technology for various projects. In tandem with the CISO, the Head of Infrastructure is ensuring a secure environment to the company.

Tasks and Responsibilities: 

• Reports to the CIO.
• Leads the global IT Infrastructure Team with twelve co-workers in six countries.
• Creates excellent user experience for all relevant internal and external stakeholders.
• Provides a productive working environment for the employees.
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
• Development of enterprise standards and technology architecture and the IT operations governance process.
• Conduct product and vendor evaluations ensuring best in class technologies and partners
• Works closely with and manage strategic vendor partner relationships. Setup and run the governance with the partners. Build strategic relationships for creating value for the organization.
• Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.
• Leadership for delivery of service operations and KPI compliance.

Requirements:

• Degree in an information technology related field.
• Minimum of ten years of working experience in IT.
• Experience with Cloud computing.
• Client centricity and service excellence mindset
• Very good written and verbal communication skills and high level of personal integrity
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams.
• Experience with contract and vendor negotiations and management including managed services.
• Cost Management and budget control

We are Great Place To Work® certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site